Customer Service Representative

Job Summary

Mint Pest Control is seeking a friendly, dependable, and customer-focused Customer Service Representative to support daily customer service and office operations. This role involves responding to customer inquiries, scheduling service appointments, updating customer records, coordinating with technicians, and helping ensure a smooth and professional customer experience.

Responsibilities

• Answer incoming phone calls, emails, and customer inquiries promptly and professionally.
• Provide information about pest control services, appointment options, and general service procedures.
• Schedule, confirm, reschedule, and update customer appointments.
• Maintain accurate customer contact information, service records, and appointment details.
• Communicate customer requests and service concerns to the appropriate team members.
• Coordinate with technicians and office staff regarding schedules, service updates, and customer needs.
• Assist customers with routine questions about existing appointments and service visits.
• Record customer feedback, complaints, and follow-up requests accurately.
• Help resolve routine customer concerns and escalate complex issues to supervisors.
• Enter and update information in customer service systems and office databases.
• Follow up with customers regarding appointment confirmations and service-related questions.
• Assist with preparing service reminders, customer communications, and routine office documents.
• Maintain organized customer files and protect confidential customer information.
• Support administrative tasks such as data entry, filing, and record maintenance.
• Communicate clearly and courteously with customers, technicians, and coworkers.
• Follow company procedures and customer service standards.
• Help maintain an organized and efficient office environment.
• Perform other customer service and administrative duties as assigned.

Qualifications

• Previous customer service, call center, administrative, or office experience is preferred but not required.
• Friendly, professional, and customer-focused attitude.
• Strong verbal and written communication skills.
• Good telephone etiquette and active listening skills.
• Strong organizational and time-management abilities.
• Basic computer skills, including email, data entry, and office software.
• Ability to manage multiple inquiries and tasks accurately.
• Strong attention to detail when updating customer information and schedules.
• Ability to handle customer concerns calmly and professionally.
• Willingness to learn company services, scheduling procedures, and customer service systems.
• Reliable, punctual, and responsible work habits.
• Ability to work independently and collaboratively as part of a team.

Benefits

• Full-Time / Part-Time opportunities.
• Competitive compensation.
• On-the-job training and customer service support.
• Supportive and team-oriented work environment.
• Opportunities to develop communication and administrative skills.
• Opportunities for professional growth and advancement.
• Hands-on experience in customer service and service coordination.

About Mint Pest Control

Mint Pest Control provides pest control services and customer support for clients seeking assistance with pest-related concerns. The team focuses on responsive communication, organized service scheduling, professional customer care, and efficient daily operations.

Pay: $17.99 - $20.76 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Parental leave
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person