Customer Service Representative

UWest Winnipeg is hiring a Customer Service Representative to support customers seeking information about telecommunications products and services. This role is focused on providing helpful responses, clarifying service information, and ensuring customers have a clear understanding of the information available to them.

As an authorized representative of Rogers Communications, our team provides customers with information about Rogers products, services, plans, and promotions. No previous telecommunications experience is required, and paid training is provided from day one.

Key Responsibilities

• Provide clear and accurate information about service features, pricing, and current promotions
• Respond to customer questions about telecommunications products, services, and plans
• Help customers understand service details, terms, and available information
• Listen carefully to customer concerns and respond professionally
• Clarify information when customers need additional explanation
• Assist with routine customer inquiries and requests
• Ensure customer information and required documentation are recorded accurately
• Follow established procedures when handling customer questions and requests
• Maintain up-to-date knowledge of products, services, and policy changes
• Communicate with team members when additional assistance is needed
• Maintain a professional and respectful approach during customer interactions
• Participate in training sessions, coaching, and team meetings

Qualifications

• Strong verbal communication skills
• A patient, approachable, and customer-focused attitude
• Good listening and comprehension skills
• Ability to explain information clearly and accurately
• Attention to detail when handling customer information
• Reliable attendance and organizational skills
• Willingness to learn new systems, products, and procedures
• Ability to remain professional when addressing customer concerns
• Comfortable working independently and as part of a team

Previous experience in customer service, retail, hospitality, or a similar customer-facing role is an asset, but is not required.

What We Offer

• Full-time schedule
• Ongoing guidance and product education
• Development of communication and customer support skills
• A collaborative team environment

About UWest Winnipeg

UWest Winnipeg works with established brands to provide customers with information and assistance relating to their products and services.

UWest Winnipeg is an authorized representative of Rogers Communications. This position is with UWest Winnipeg and is not an employment position with Rogers Communications.

Pay: $2,800.00-$4,000.00 per month

Work Location: In person