Customer Service Representative

A leading provider for the sales, service and maintenance sectors of the automotive industry is seeking a Customer Service Representative for our comprehensive menu of fully insured new and pre-owned vehicle protection products. With a focus on innovation and industry-leading service, Proguard is looking for a strong candidate to join our service team. The primary responsibility of this position is to deliver a positive customer experience reflecting the values of the company by working to resolve concerns quickly and satisfactorily. This position requires an outgoing, comforting and solution-focused personality, backed with the skills to be resourceful and proactive when issues arise. Our ideal candidate thrives in a fast-paced environment in which multitasking and prioritization skills are necessary, along with the ability to maintain a calm, professional manner at all times.

Responsibilities:

• Manage inbound and outbound customer calls promptly, identifying customer’s needs and concerns while clarifying the information provided.
• Understand the products, services, and contract details to accurately access and resolve concerns.
• Research, troubleshoot and provide solutions and alternatives.
• Identify and escalate calls to the next level for additional assistance as necessary.
• Document and update customer records based on interactions.
• Develop and maintain a knowledge base of the evolving products and services.

Qualifications:

• Customer service, sales, or other related fields experience
• Friendly and energetic personality with strong interpersonal skills
• Excellent communication (verbal and written) skills
• Ability to work under pressure while always maintaining professionalism
• Strong organizational skills with a high attention to detail
• Comfortable following procedures, while using independent thinking and good judgement to improve customer satisfaction
• Proficient in Microsoft Office (Word, Excel)
• High School diploma or GED equivalent

Ideal Candidate:

• Provides exceptional customer service to every customer
• Acquires a strong understanding of the products and services to understand issues and effectively assist customers
• Employs problem-solving skills to seek outside-the-box solutions when necessary.
• Ability to prioritize workload, following up on every call and documenting the results with a high level of detail
• Enlists company values and goals at all times to create satisfied customers
• Works well independently while participating in a team environment

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) retirement plan

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person