Customer Service Representative

Overview

We are looking for a motivated and customer-focused Customer Service Representative to join our team. In this role, you'll serve as a key point of contact for customers, handling service inquiries, processing purchase orders, collaborating with the field sales reps while also identifying opportunities to upsell, cross-sell, and generate new business. This position is ideal for someone who enjoys building relationships and driving growth through excellent communication and sales skills.

Responsibilities

• Respond to customer inquiries via phone, email, live chat, or social media with professionalism and care

• Troubleshoot product/service issues and ensure prompt resolution (with the help of Operations, Quality, Field Sales)

• Accurately document customer interactions and maintain CRM (Salesforce.com) records

• Follow up with customers to ensure satisfaction and build loyalty

• Collaborate with internal teams to resolve complex service requests

• Process Purchase Orders, build Invoices, coordinate product sample requests

• Proactively engage existing customers to understand their needs and recommend solutions

• Promote and upsell relevant products or services to meet customer needs and achieve sales targets

• Generate quotes, process orders, and follow up on sales opportunities

• Support marketing campaigns by following up on inbound leads and converting interest into sales

• Meet or exceed monthly sales and customer satisfaction goals

Qualifications

• High school diploma or equivalent (minimum)
• Previous experience in customer service, inside sales, or a related role
• Strong interpersonal and communication skills
• Proven ability to handle objections and close sales
• Familiarity with CRM systems (e.g., Salesforce)
• Excellent organizational skills and attention to detail
• Comfortable working in a goal-driven environment

Pay Range: $20/ hour - $25 / hour