Customer Service Representative

If talking with people is the best part of your day, this could be the right place for you. We are adding a Customer Service Representative to a friendly Phoenix team where customer conversations, creative ideas, and collaborative work come together.

You will help customers by phone, email, and online channels while working alongside content, communications, and campaign teams. The environment is social and fast-moving, but you will always have colleagues nearby when a question requires additional support.

Your conversations will include

• Answering inbound calls and responding to customer emails.
• Listening carefully and understanding what assistance is needed.
• Explaining services, timelines, and next steps clearly.
• Providing updates on active requests and scheduled work.
• Recording accurate notes in the customer management system.
• Collecting feedback and sharing it with the appropriate team.
• Following up on open questions and promised actions.
• Escalating complex requests to a manager or specialist colleague.

A good fit for the team

• Naturally comfortable speaking with different people.
• Friendly, patient, and professional throughout the day.
• Able to explain information without making it complicated.
• Confident using email and everyday computer systems.
• Comfortable moving between calls, messages, and follow-ups.
• Dependable about attendance and completing agreed actions.
• Interested in working within a creative, collaborative business.

What comes with the position

• Competitive hourly pay with dependable scheduled hours.
• Full-time and part-time weekday opportunities.
• Paid training on customer procedures and internal systems.
• Regular coaching and support from experienced team members.
• Exposure to content, communications, and campaign activity.
• Opportunities to develop broader customer and business skills.
• A central Phoenix workplace with convenient commuter access.
• A professional environment where personality and communication are valued.

A degree is not required. Experience working with customers is useful, but clear communication, reliability, and a genuine interest in helping people are the priorities.

Apply for the Customer Service Representative position with your current resume. Applications are being reviewed as they are received.

We welcome applications from qualified candidates of all backgrounds.

Pay: $20.23 - $24.54 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan

Work Location: In person