Customer Service Representative

Office

Customer Service Representative

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Job Details Career area Office Position Type Posted Date 10/10/2026 Location PO Box 1251, El Dorado, KS 67042, US Job ID PDX_TGGOEW_C78BDA1F-BAC9-4838-A15E-B090E7C93547_23138862

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PO Box 1251, El Dorado, Kansas, 67042, US, US

Job Description: Customer Service Representative

Title: Customer Service Representative (CSR)

Department: Office Administration

Reports to : Office Manager

Job Objective: The CSR’s primary objective is to ensure customer satisfaction exceeds the standards set out by The Grounds Guys through outstanding customer service and tracking of key results areas.

Responsibilities:

• Demonstrates the ability to carry on a professional conversation with commercial and residential residents, owners and decision makers.

Monitoring all software for customer communication and responding in a timely manner

Schedule technician jobs efficiently and to the standards expected

Weekly customer communication on job status/progress for sold work

Schedule estimates on the Outlook calendar for our sales team

• Follow up with customers after completed jobs to ensure customer satisfaction with work
• Assist sales team with follow up on sent proposals

Enter Backflow Tests daily to appropriate city

• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Participates and contributes to the development of educational programs offered to clients, prospects and company employees.
• Other -Start management of company human resources systems and procedures.
• Other duties as assigned.

Relationships And Roles:

• Help maintain contact with all clients in the market area to ensure high levels of Client Satisfaction.
• Demonstrate ability to interact and cooperate with all company team members.
• Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
• Maintain professional internal and external relationships that meet company core values.
• Proactively establish and maintain effective working team relationships with all support departments.

Apply

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Office

Customer Service Representative

Back to Search

Job Details Career area Office Position Type Posted Date 10/10/2026 Location PO Box 1251, El Dorado, KS 67042, US Job ID PDX_TGGOEW_C78BDA1F-BAC9-4838-A15E-B090E7C93547_23138862

• Facebook
• X
• LinkedIn
• Email

Apply

PO Box 1251, El Dorado, Kansas, 67042, US, US

Job Description: Customer Service Representative

Title: Customer Service Representative (CSR)

Department: Office Administration

Reports to : Office Manager

Relationships And Roles:

• Help maintain contact with all clients in the market area to ensure high levels of Client Satisfaction.
• Demonstrate ability to interact and cooperate with all company team members.
• Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
• Maintain professional internal and external relationships that meet company core values.
• Proactively establish and maintain effective working team relationships with all support departments.

Apply

Job Description: Customer Service Representative

Title: Customer Service Representative (CSR)

Department: Office Administration

Reports to : Office Manager

Relationships And Roles:

• Help maintain contact with all clients in the market area to ensure high levels of Client Satisfaction.
• Demonstrate ability to interact and cooperate with all company team members.
• Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
• Maintain professional internal and external relationships that meet company core values.
• Proactively establish and maintain effective working team relationships with all support departments.