Customer Service Representative

The Customer Service Representative (CSR) is responsible for managing all online client inquiries across the Company's social media platforms and communication channels. As the primary point of contact for prospective and existing clients, the CSR ensures timely, accurate, and professional responses while delivering a seamless and high-quality customer experience.

The role involves qualifying potential leads, scheduling showroom appointments, endorsing prospective clients to the Sales Team, and providing timely assistance throughout the sales and after-sales process. The CSR plays an important role in generating sales opportunities, maintaining client engagement, addressing customer inquiries and concerns, and supporting client retention through effective communication, coordination, and follow-up.

Job Qualifications

• Bachelor's degree in Business, Marketing, Communications, or a related field is preferred.
• Experience in customer service, sales support, or online client handling is an advantage.
• Excellent written and verbal communication skills, with the ability to communicate professionally and effectively across digital platforms.
• Customer-oriented, professional, and capable of delivering a high standard of personalized service.
• Organized and detail-oriented in managing inquiries, scheduling appointments, maintaining client records, and endorsing leads.
• Proactive and responsive in following up on potential leads, appointment requests, and client concerns.
• Comfortable using social media platforms, messaging applications, and other digital communication tools.
• Sales-driven, with the ability to identify and qualify potential leads and encourage showroom appointments.
• Able to multitask, prioritize inquiries, and work efficiently in a fast-paced, team-oriented environment.
• Knowledge or interest in luxury watches and premium retail products is an advantage.