Customer Service Representative

Job Summary

We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and voice of our organization, providing exceptional support to our clients and ensuring their needs are met with professionalism and enthusiasm. Your proactive approach and excellent communication skills will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming environment. This paid position offers an exciting opportunity to develop your skills in customer support, office management, and administrative functions within a vibrant team setting.

Duties

• Respond promptly and courteously to customer inquiries via multi-line phone systems, email, and in person.
• Manage front desk operations, including greeting visitors, handling phone communication, and directing calls appropriately.
• Utilize computer skills to perform data entry, maintain client records, and update spreadsheets using productivity software such as Microsoft Office and Word processing tools.
• Assist with office management tasks like filing, proofreading documents, organizing schedules, and supporting daily administrative activities.
• Support customer support efforts by resolving issues efficiently, providing product or service information, and ensuring high levels of client satisfaction.
• Use technical proficiency with software such as QuickBooks for invoicing or billing tasks when necessary.
• Maintain organizational standards by managing office supplies, filing systems, and ensuring a tidy front desk environment.

Qualifications

• Proven experience in office management or administrative roles with strong clerical skills.
• Excellent computer literacy including proficiency in Microsoft Office Suite (Word, Excel), spreadsheets, and data entry.
• Strong customer service background with effective phone etiquette and client communication skills.
• Ability to handle multi-line phone systems efficiently while maintaining professionalism under pressure.
• Bilingual abilities are a plus to serve diverse client needs effectively.
• Familiarity with QuickBooks or similar accounting software is preferred but not required.
• Exceptional organizational skills with keen attention to detail for proofreading and document accuracy.
• Prior experience in front desk operations or personal assistant roles is advantageous.

Join us in delivering outstanding service while advancing your career in a supportive environment that values productivity, organization, and excellent communication!

Pay: $22.00 - $26.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person