Customer Service Representative

Customer Service Representative

Location: New Jersey

A leading manufacturer is looking to add an experienced Internal Sales & Customer Service Representative to its growing team in New Jersey.

This is an exciting opportunity to join an established international business that supplies innovative solutions to many of the world's leading consumer and industrial brands.

With a strong reputation for quality, service and long-term customer partnerships, the company is looking for someone who can support and develop existing customer relationships while also helping the business embrace new technologies, automation and AI-driven ways of working.

If you're commercially minded, good with customers and enjoy finding smarter ways to get things done, this could be a great fit.

The Role

You'll play an important role within the commercial team, acting as a key point of contact for customers and supporting the wider sales function.

This isn't purely an order-processing or administrative position. We're looking for someone who is comfortable speaking with customers, understanding their requirements, identifying opportunities and helping the business grow its existing accounts.

You'll work closely with external sales, production, planning and logistics to make sure customers receive a high level of service from initial enquiry through to delivery.

Alongside this, the business is investing in AI technology and looking at how tools and automation can reduce manual administration, improve efficiency and enhance the customer experience.

You don't need to be an AI expert, but you should be someone who is naturally curious about technology and willing to explore better ways of working.

Key Responsibilities

• Manage and develop relationships with existing customers
• Provide day-to-day internal sales support across a portfolio of accounts
• Handle customer enquiries, quotations, pricing requests and order updates
• Identify opportunities to grow existing accounts through additional products and services
• Work closely with external sales representatives to support customer development and new business activity
• Process and manage customer orders accurately from initial enquiry through to delivery
• Liaise with production, planning, logistics and other internal departments to ensure customer requirements are met
• Proactively communicate with customers regarding lead times, availability, deliveries and potential issues
• Maintain accurate customer, pricing and order information within SAP
• Support the preparation of sales reports, customer information and commercial documentation
• Help identify repetitive or manual administrative tasks that could be improved or automated
• Explore practical applications of AI tools to improve internal processes, communication and productivity
• Contribute ideas for improving systems, processes and the overall customer experience

What We're Looking For

We're looking for someone with a combination of strong customer service skills and a commercial mindset.

You'll ideally have:

• Previous experience within internal sales, sales administration, customer service or account support
• Experience working within a manufacturing, distribution or B2B environment
• Confidence communicating with customers by phone and email
• A proactive approach to developing customer relationships rather than simply reacting to enquiries
• Strong organisational skills and attention to detail
• Experience using SAP or a similar ERP system
• Good general IT and systems skills
• An interest in AI, automation and emerging technology
• A willingness to challenge existing processes and suggest better ways of working
• The ability to work effectively across sales, operations, production and logistics

You don't need to come in knowing everything about AI or automation. What's more important is having the mindset to look at a process and ask:

"Is there a quicker or better way of doing this?"

Why Join?

This is an opportunity to join a well-established international business while being part of how its commercial and customer service functions evolve.

You'll have the chance to build strong customer relationships, contribute directly to sales growth and have genuine input into how new systems and technology are used across the department.

For someone who combines customer service, commercial awareness and an interest in technology, there's plenty of opportunity to make the role your own.