Customer Service Representative

Awards Central Philippines Inc. is looking for a customer-oriented, proactive, and detail-oriented Customer Service Representative (CSR) to join our growing team.

JOB SUMMARY

The Customer Service Representative is responsible for handling customer inquiries, assisting with quotations and orders, maintaining client relationships, and coordinating with internal departments to ensure customer requirements are met. The role also supports sales activities, follows up on potential and existing clients, and helps provide excellent customer service throughout the sales and order fulfillment process.

DUTIES AND RESPONSIBILITIES

• Handle customer inquiries through phone calls, emails, messages, and other communication channels.
• Promote company products and services, including trophies, plaques, medals, signages, and customized awards.
• Identify potential customers and assist in developing new business opportunities.
• Build and maintain positive relationships with existing and prospective clients.
• Prepare quotations, proposals, and other sales-related documents.
• Follow up on quotations, prospective clients, and pending customer orders.
• Assist customers with product specifications, pricing, customization requests, and order requirements.
• Process customer orders and ensure that details, quantities, designs, and delivery schedules are properly documented.
• Coordinate with Sales, Design, Production, Inventory, Procurement, Accounting, and Logistics regarding customer requirements and order status.
• Provide timely updates to customers regarding order progress, production status, and deliveries.
• Handle customer complaints and concerns professionally and coordinate appropriate solutions.
• Maintain accurate records of customer information, inquiries, quotations, and sales transactions.
• Assist in monitoring sales opportunities and achieving assigned sales or customer service targets.
• Prepare reports on customer inquiries, follow-ups, orders, and other related activities.
• Ensure compliance with company policies, sales procedures, and documentation requirements.
• Perform other customer service and sales support duties as assigned by management.

QUALIFICATIONS

• Bachelor’s degree in Marketing, Business Administration, Communications, or a related field is preferred.
• At least 1 year of experience in customer service, sales, or account management is an advantage; fresh graduates are welcome to apply.
• Excellent verbal and written communication skills.
• Strong customer service, interpersonal, and negotiation skills.
• Customer-oriented, proactive, and results-driven.
• Good organizational skills and attention to detail.
• Proficient in Microsoft Office and basic computer applications.
• Ability to manage multiple customer inquiries, follow-ups, and orders.
• Willing to work onsite in Quezon City.

WHAT WE OFFER

• Competitive salary
• Government-mandated benefits
• Company benefits
• Career growth and development opportunities
• Training and professional development
• Stable and professional work environment
• Opportunity to grow with the company