Customer Service Representative

We are seeking a highly motivated and customer-focused Customer Service Representative to join our ROBUS Internal Sales team. This role is responsible for managing customer enquiries, processing sales orders and supporting customers throughout the sales process. You will be the first point of contact for customers, providing accurate information on products, pricing, availability and order status, while ensuring enquiries are resolved quickly and efficiently. The role involves managing multiple communication channels and systems, coordinating with internal departments and working closely with the ASMs to ensure customers receive a seamless, best-in-class service. The successful candidate will be organised, responsive and confident working in a fast-paced environment, with a strong focus on delivering excellent customer service and maintaining high levels of accuracy.

Responsibilities

• Provide World Class Customer Service ensuring we are easy to deal with
• Communicate with customers via phone, email, and chat systems.
• Provide knowledgeable answers to questions about product, pricing, and availability
• Manage the sales mailbox and distribute orders/queries to the team based on regions.
• Work with Internal departments to anticipate and exceed customers’ expectations.
• Processing Sales Orders and associated mailbox management in various platforms
• Maintain above target levels on KPIs
• Liaising with and working alongside the ASMs to deliver best-in-class service.
• Participate in regular product training sessions and complete assessments.

Requirements

• Business fluency in both written and oral English is essential.
• At least 2 years of relevant experience in Customer Service
• Customer-focused with the ability to work well in a structured team environment and with strong initiative.
• Excellent phone etiquette and excellent verbal, written and interpersonal skills.
• Ability to manage multiple tasks, organize and prioritize work.
• Knowledge of/or interest in product and technology is desirable but full training will be provided.
• Team-oriented and able to contribute positively within a small team environment

Benefits

1. Competitive base salary
2. Performance-related bonus structure
3. Long service payments
4. Ongoing training and development opportunities
5. Subsidised canteen
6. Subsidised gym membership
7. Employee Assistance Program
8. Bike to work scheme.
9. Employee Discounts