Customer Service Representative

We are hiring a Customer Service Representative who enjoys speaking with people, can explain information clearly, and takes ownership of each request until it reaches the right outcome.

The role combines customer service, inbound call handling, email support, event registration, administrative follow-up, and accurate CRM updates. You will work alongside event coordinators, client-service colleagues, operations teams, and managers supporting conferences, pop-ups, festivals, brand experiences, and other live events across Milwaukee.

Position information

• Location: Milwaukee, WI
• Pay: $20.75–$25.75 per hour
• Employment: Full-time and part-time available, permanent
• Hours: 8:30 a.m.–5:00 p.m.
• Schedule: Monday through Friday
• Work arrangement: On-site
• Weekly hours: 40 hours
• Training: Paid onboarding provided

Customer conversations and follow-up

• Answer inbound calls and respond to customer emails.
• Provide information about event dates, schedules, access, and registration.
• Update bookings, attendee details, contact information, and service requests.
• Record each conversation accurately within the CRM system.
• Help customers with straightforward changes, questions, and confirmations.
• Send follow-up information after calls or online inquiries.
• Direct specialist requests to event, client-service, or operations colleagues.
• Escalate urgent concerns with complete notes and relevant information.

The Customer Service Representative will also support basic data entry, customer records, shared inboxes, event lists, and administrative tasks connected with upcoming programs. The objective is simple: customers receive an accurate response, internal teams receive the information they need, and agreed follow-ups are completed on time.

The approach that works here

• Clear and confident communication by phone and email.
• Patience when a customer needs additional explanation.
• Accurate typing and careful recordkeeping.
• Comfortable moving between calls, emails, and computer systems.
• Good judgment when deciding when to involve a supervisor.
• Reliable attendance and a professional approach to scheduled work.
• Willingness to learn about different events and client programs.

Previous customer support or call-center experience is welcome, but it is not essential. A college degree is not required. Paid training will cover event procedures, customer-service standards, phone systems, email handling, CRM records, privacy expectations, and escalation processes.

This position offers consistent weekday hours, direct support from experienced colleagues, occasional access to selected local events, and opportunities to develop broader skills across customer experience, event support, client services, and operations.

Apply for the Customer Service Representative position with your current resume. Applications will be reviewed as they are received.

We provide equal employment opportunities to all qualified applicants.

Pay: $20.75 - $25.75 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance

Work Location: In person