Customer Service Representative

Role Overview:
Responsible for managing customer interactions, coordinating daily wellness centre operations, supporting appointments and programs, and ensuring a smooth and positive customer experience.

Key Responsibilities:

• Handle customer enquiries through phone, WhatsApp, email, and in-person interactions.
• Coordinate customer appointments, consultations, wellness sessions, and follow-ups.
• Manage daily centre operations and ensure smooth workflow.
• Maintain customer records, registrations, attendance, and service-related documentation.
• Coordinate with wellness professionals, doctors, trainers, and internal teams.
• Follow up with leads, enquiries, existing customers, and pending appointments.
• Support customer onboarding and explain available wellness programs and services.
• Handle customer feedback, concerns, and service requests professionally.
• Assist in organizing wellness programs, health camps, workshops, and promotional activities.
• Coordinate with vendors and external service providers when required.
• Prepare daily/weekly operational reports and maintain relevant records.
• Support billing, payment follow-ups, and basic administrative activities, where applicable.
• Ensure the centre maintains professional standards, cleanliness, customer service, and operational discipline.
• Contribute to customer retention, service quality, and overall centre performance.

Key Skills:
Customer Service | Centre Operations | Appointment Coordination | Communication | Lead Follow-up | Customer Relationship Management | Documentation | Event Coordination | Team Coordination | MS Office/Google Workspace

Benefits:

• Food provided
• Health insurance

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Food provided

Ability to commute/relocate:

• Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person