Customer Service Representative

We are looking for a Customer Service Representative to support a busy service operation in Corona, California. This position is ideal for someone who communicates clearly, stays organized under pressure, and is committed to delivering a positive customer experience. The person in this role will manage frequent customer interactions, coordinate service requests, and work closely with internal teams to help ensure issues are addressed promptly and professionally.

Responsibilities:

• Manage a steady flow of incoming and outgoing customer calls with professionalism, accuracy, and efficiency

• Assist customers with questions, service scheduling, and general support by providing clear and reliable information

• Record details of customer conversations and service activity thoroughly in internal systems

• Partner with dispatch, service, and other internal teams to help resolve customer concerns in a timely manner

• Maintain a composed, helpful, and solutions-focused approach while working in a fast-moving call environment

• Support order entry and related administrative tasks tied to customer requests and service coordination

• Previous experience in customer service, call center support, or a similar client-facing role

• Ability to handle both inbound and outbound calls in a high-volume environment

• Strong verbal and written communication skills with a courteous and detail-oriented approach

• Demonstrated ability to prioritize multiple tasks and stay organized throughout the day

• Proficiency with Microsoft Office applications, including Word, Outlook, and Excel

• Comfortable learning and using service management or customer support systems

• Experience in plumbing, home services, or a related industry is preferred

TalentMatch ®

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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