Customer Service Representative

Glassource LLC (Basco-Grand Haven) is a rapidly growing state-of-the-art glass and shower door fabrication facility looking for a full time Customer Service Representative/Shower Door Programmer to grow with our company. Ideal candidates should be accurate, reliable, and able to work independently in a very active environment.

Our Customer Service Representatives are the first point of contact for inbound customers calls and emails as well as a direct representation of our company. We rely on our CSRs to create exceptional customer experiences, ensure information is accurate, and operate at all times with integrity.

Primary Responsibilities:

• Order entry
• Order checking and confirmation
• Telephone & technical support
• Problem solving

Position Qualifications:

• A minimum of 1 year customer support experience
• Detail oriented and accurate with measurements including fractions, decimals, in both imperial and metric systems.
• Ability to Interpret Shower Door Drawings and create technical drawings
• College degree a plus
• Proficient in Microsoft Office
• Strong mathematical skills required

Key Competencies:

• Construction experience (i.e. technical mindset, understand how to build/assemble shower doors, tables etc.)
• Strong technical skills
• CAD Engineer or design experience a plus
• Demonstrate awareness of quality
• Exceptional telephone service
• Good inner office communication skills
• Must have an excellent attendance record
• Must be able to multitask
• Ability to work independently using available resources

We offer competitive wages, plus full-time benefits package including affordable health plan and life insurance, paid holidays, vacation and sick time.

Resumes may also be sent to [email protected]

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program

Work Location: In person