Customer Service Representative

Build Your Career with Backyard Products!

Since 1975, Backyard Products has helped families create outdoor spaces they love, with more than 4 million sheds and playsets sold and over 30 branches across the United States. Our success comes from our talented people, collaborative culture, and commitment to delivering quality products and positive customer experiences.

We are looking for a Customer Service Representative / Order Entry Specialist to join our Call Center Team at our Manufacturing Operations Headquarters in Monroe, Michigan. If you enjoy helping people, solving problems, staying organized, and working in a team-oriented environment, we encourage you to apply!

This is a full-time, direct-hire opportunity offering competitive compensation, benefits, and opportunities for professional development.

About The Role As a Customer Service Representative / Order Entry Specialist, you will help ensure a positive experience for our customers by answering questions, processing orders, maintaining accurate records, and resolving issues efficiently. You will serve as an important connection between customers, vendors, and internal departments, helping ensure orders are handled accurately and questions are addressed promptly.

You will assist with a variety of customer inquiries, including product information, pricing, assembly questions, and order status. Success in this role requires a customer-focused mindset, strong attention to detail, effective communication, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities

• Deliver excellent customer service: Respond to customer questions and concerns professionally, providing helpful information and working toward effective resolutions.
• Process orders accurately: Enter, update, and cancel orders and customer information while maintaining a high level of accuracy and efficiency.
• Maintain detailed records: Document customer interactions, call notes, and issue resolutions in the appropriate customer service systems.
• Support customers and vendors: Communicate with vendors and customers regarding order processing, order assistance, and related questions.
• Research and resolve issues: Investigate order discrepancies, data entry errors, and other concerns to determine the appropriate solution.
• Support multiple brands and accounts: Learn the products, processes, and requirements associated with different brands, vendors, and customer accounts.
• Communicate effectively: Maintain professional phone, email, and written communication with customers, vendors, and coworkers.
• Use technology and business systems: Work regularly with Microsoft Office, email, web-based tools, and department-specific software to manage daily responsibilities.
• Contribute to team success: Collaborate with coworkers, share ideas, and participate in continuous improvement efforts that enhance service and efficiency.
• Assist across departments: Provide support to other teams as needed, including assisting with vendor sales related to on-site display models.

Qualifications Required:

• High school diploma or GED.
• 1-3 years of call center experience, or comparable experience in customer service, order entry, or a customer-facing role involving phone communication.
• Basic proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Strong verbal and written communication skills.
• Excellent attention to detail and the ability to maintain accurate records.
• Reliable attendance and a commitment to consistent, dependable performance.
• A customer-focused approach, a willingness to learn, and the ability to work effectively as part of a team.

Preferred

• Experience with Salesforce or other customer relationship management (CRM) software.
• Experience with an ERP system, particularly Sage.
• Experience processing orders, researching order issues, or supporting customers in a call center or similar environment.

What Success Looks Like

Successful team members are dependable, organized, and committed to providing a positive customer experience. They take ownership of their work, communicate clearly, resolve issues thoughtfully, and balance efficiency with accuracy. They are also willing to learn new systems, support their teammates, and contribute ideas that improve how the team operates.

Our Approach to Success

At Backyard Products, we believe great results come from putting our values into action:

• Customers First: Make every customer interaction count.
• Total Quality Management: Focus on accuracy, consistency, and continuous improvement.
• Manage the Numbers: Understand the importance of accurate information and responsible performance.
• Speed, Execution, Simplicity: Work efficiently and find practical solutions.
• People Make It Happen: Collaborate, support one another, and contribute to shared success.

Schedule and Benefits

• Employment Type: Full-time, direct hire.
• Location: Manufacturing Operations Headquarters in Monroe, Michigan.
• Business Hours: Monday through Friday, 8:00 a.m. to 6:00 p.m.
• Schedule: Individual schedules may vary and are subject to change based on business needs.

Benefits Include

• Medical, dental, and vision insurance.
• 401(k).
• Paid time off and paid holidays.
• Employee discounts.
• Professional development assistance.

Ready to Join Our Team?

If you enjoy helping customers, keeping things organized, and working with a team that values quality and collaboration, we would love to hear from you.

Apply today for immediate consideration and start building your future with Backyard Products!