Customer Service Representative

Job Responsibilities:

• Handle and customer service inquiries and problems via telephone, email or written correspondence.
• Answer inquiries, process bookings or requirements, quotes and resolve issues based on phone calls/email from customers, etc.
• Triage resulting rework to appropriate staff.
• Documents and track contacts with customers, dealers, internal department, operations and accounts.
• Explain customer"s member's rights and responsibilities in accordance with contract.
• Educate providers on customer"s self-service options.
• Use computerized system for tracking, information gathering, and/or troubleshooting.
• Utilize limited knowledge of company, products, and/or services to provide service to customers.
• May respond to customer inquiries by referring them to published materials or processes, secondary sources, or more senior staff.

Additional Note:

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.