Customer Service Representative

Benefits:

• Room for advancement within the company
• Competitive salary based on experience
• Health insurance

Job Summary
Central Kansas Appliance Repair is an appliance repair company located at:532 Lincoln Ave, Clay Center, KS 67432. We pride ourselves on delivering top-notch customer service and building strong relationships with our customers. As we continue to grow, we're seeking a dynamic Customer Service Representative to join our team.

What You'll Do Day-to-Day

• Answering incoming phone calls promptly and professionally
• Making outbound calls to customers for scheduling, updates, issue resolution, etc.
• Verifying and marking received parts as checked in using our system
• Provide exceptional customer service by actively listening to and addressing customer inquiries and concerns
• De-escalate upset customers, ensuring a positive and satisfactory resolution
• Keep detailed and accurate records of customer interactions, transactions, and inquiries
• Maintain punctuality

Requirements

• No prior experience required, training will be provided
• Exceptional interpersonal and communication skills
• Strong problem-solving abilities with a customer-focused approach
• Ability to remain calm under pressure and effectively de-escalate situations
• Detail-oriented with a commitment to accurate record-keeping
• Punctual and reliable with excellent time management skills
• Basic computer skills
• Ability and willingness to learn and adapt in a fast-paced environment

Member businesses are independently owned and operated. Your application will be submitted directly to the individual member business, and all hiring decisions will be made by that business's management. All employment-related inquiries should be directed to the specific business location and not to the Professional Service Association (PSA).