Customer Service Representative

Job Summary
We are a growing roofing company dedicated to providing high-quality service and reliable solutions for our customers. We take pride in our workmanship and customer satisfaction, and we’re looking for someone who shares those values to join our team.

Position Overview:
We are seeking a friendly, organized, and professional Customer Service Representative to handle incoming phone calls, assist customers with inquiries, and help resolve service issues efficiently. This role is essential in ensuring a positive experience for every customer.

Responsibilities:

• Answer incoming calls and respond to customer inquiries in a professional manner
• Schedule appointments and coordinate service calls
• Address customer concerns and resolve issues promptly
• Communicate effectively with team members, crews, and management
• Maintain accurate records of customer interactions and job details
• Follow up with customers to ensure satisfaction

Qualifications:

• Strong communication and interpersonal skills
• Excellent phone etiquette and customer service skills
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer skills (CRM systems a plus)
• Previous customer service or call center experience preferred
• Experience in roofing, construction, or home services is a plus (not required)

What We Offer:

• Competitive pay
• Opportunities for growth within the company
• Supportive and team-oriented work environment
• Training provided

Please feel free to email me directly or call the office to talk. [email protected] or +1 (854) 683-0827

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Work Location: In person