Customer Service Representative

CornerStone TTS is recruiting Customer Service Representatives to support individuals and families affected by natural disasters. English-speaking and bilingual English/Spanish opportunities are available.

Location: Phoenix, Arizona — remote.

Employment: Direct hire with our client; full-time, seasonal, non-exempt. Estimated duration: 3–4 months.

Pay: $18.35/hour base plus a separate $4.93/hour health-and-welfare supplement. The supplement is separate from base wages; its treatment will be explained during the recruiting process.

Responsibilities

• Answer inbound calls from disaster survivors and assist with disaster-assistance registration and intake.

• Explain available programs, required documentation, and next steps.

• Support application follow-up, helpline questions, and casework functions.

• Accurately enter caller information into approved systems.

• Follow authentication, confidentiality, privacy, and security procedures.

• Handle sensitive conversations with patience, empathy, and professionalism.

• Meet attendance, schedule adherence, call quality, and productivity expectations.

Qualifications

• High school diploma or equivalent.

• Previous customer service experience; inbound call-center experience preferred.

• Strong communication and computer skills, including using multiple applications.

• At least 18 years old and a U.S. citizen, as required by the program.

• Willingness to complete required assessments and suitability screening, including a credit/financial review.

• For bilingual positions, fluent written and spoken English and Spanish.

• Previous disaster-response employment is not required.

Schedule

Training lasts approximately 8–10 days and runs 8:30 a.m.–5:00 p.m. Eastern. Training days may fall Sunday through Saturday. Production schedules are assigned weekly according to operational needs. Operations run 24/7; candidates must be available for varying shifts, including evenings, weekends, and overnights.

Apply with your resume. Please include your current city, contact number, availability, and whether you speak both English and Spanish. Start dates depend on required approvals and onboarding availability.