Customer Service Representative

About us

Our mission at Bettles Insurance Group is to protect and empower our clients by providing personalized insurance solutions tailored to their unique needs. We are dedicated to building strong relationships based on trust, integrity, and exceptional customer service. As a small agency, we take pride in our local roots and strive to make a positive impact on our community by promoting safety, security, and peace of mind. Together, we navigate the complexities of insurance, ensuring our clients and their assets are safeguarded for a better and more secure future.

We are looking for a Customer Service Representative to join our team and provide exceptional customer service to our clients. The successful candidate will be responsible for responding to customer inquiries, resolving customer complaints, and providing general support to customers. The ideal candidate will have excellent communication skills, an ability to work in a fast-paced environment, and a commitment to providing excellent customer service.

Responsibilities:

• Handle customer inquiries and complaints in a professional manner.
• Provide accurate information about products and services.
• Resolve customer issues in a timely manner.
• Maintain customer records in accordance with company policies and procedures.
• Process orders, forms, applications, and requests in an accurate and timely manner.
• Follow up with customers to ensure their satisfaction.
• Stay up-to-date on product and service information.
• Property and Casualty licensed (preferred but not required to apply)

Pay: $20.00 - $25.00 per hour

Benefits:

• On-the-job training
• Paid time off

Experience:

• Customer service: 3 years (Preferred)

License/Certification:

• Property & Casualty License (Preferred)

Work Location: In person