Customer Service Representative

Position: Customer Service Representative
Location: Work From Home (Remote)
Shift: 4:30 AM – 1:30 PM IST
Experience Required: Minimum 5 Years in International Customer Support

About Us:

Move My Stuff is a leading removalist and logistics company with over 17 years of industry experience. We specialize in reliable, customer-focused relocation and delivery services for individuals and businesses

Job Summary:
We are seeking an experienced and highly motivated Customer Service Representative to join our remote support team. The ideal candidate will have a proven track record of delivering exceptional service in international processes, with a strong focus on customer satisfaction, retention, and upselling.

Key Responsibilities:

• Handle inbound and outbound calls, emails, and chat inquiries with professionalism and empathy.
• Follow structured conversation flows and scripts while maintaining flexibility to adapt to varied customer needs.
• Identify, clarify, and resolve customer issues through effective communication and research.
• Manage irate or dissatisfied customers with empathy and retention-focused solutions.
• Proactively build strong customer relationships by delivering personalized service and going the extra mile.
• Promote relevant services through effective upselling techniques.
• Maintain accurate and detailed records of all customer interactions using CRM systems.
• Consistently meet or exceed individual and team performance metrics.

Requirements:

• Minimum 5 years of experience in a customer service role, preferably in an international process.
• Demonstrated success in handling retention and upselling responsibilities.
• Excellent verbal and written communication skills with strong active listening abilities.
• Proficient in CRM platforms and customer service best practices.
• Strong customer focus, patience, and adaptability to work with diverse personalities.
• Highly organized with the ability to prioritize and manage time effectively.
• Willingness to work in the early morning Australian shift (4:30 AM – 1:30 PM IST).

Why Join Us:

• Opportunity to work with a dynamic and supportive team
• Performance-based growth opportunities

Job Type: Full-time

Education:

• Bachelor's (Preferred)

Experience:

• total work: 5 years (Required)
• Customer service: 5 years (Required)

Language:

• English (Required)

Work Location: Remote

Job Types: Full-time, Permanent

Pay: ₹30,360.56 - ₹35,907.45 per month

Benefits:

• Paid sick time
• Work from home

Work Location: Remote