Customer Service Representative

About us

With over 40 years of experience in both commercial and residential pest and termite management, Scientific Pest Management is a trusted leader in the industry. As part of the Orkin Australia Group of Companies, we offer a broad range of services across QLD, NSW, and the ACT.

When you join SPM, you become part of a dedicated team that works together toward a shared goal: to be the best in the industry

About the Role

As a Customer Service Representative, your responsibilities will include, but are not limited to:

• Scheduling and tracking work for pest technicians
• Handling inbound customer inquiries and making outbound calls, ensuring accurate documentation of all correspondence
• Inputting invoices and performing data entry tasks as needed
• Providing detailed information about our products and services
• Collaborating with and supporting Line Managers as requi

About you

We are seeking candidates with a positive mindset and the following qualifications:

• At least 1 year of experience in a customer service role
• Experience with scheduling in a service industry
• Strong verbal and written communication skills
• Confidence in engaging with a variety of customers
• Ability to work both independently and as part of a team
• Proficiency in using multiple programs, systems, and screens simultaneously
• Strong computer skills with a keen attention to detail for accurate data entry
• Intermediate proficiency in Microsoft Excel
• Capability to meet deadlines and perform well under pressure

The successful candidate must be able to pass pre-employment drug and alcohol screenings, as well as a criminal history check.

This is an excellent opportunity to join a supportive team within a stable, market-leading organization. In return, you will receive a competitive salary and access to ongoing training to support your professional growth

Submit your application online now using the Apply Now button or contact Mandie Puschenjak, Customer Service Manager, on [0400 736 039](tel:0400 736 039) for a confidential discussion.