Customer Service Representative

We are looking for 1 highly motivated customer service team members that reside on the sunshine coast.

Are you ready to launch your career into the Fintech space?

Then this could be the perfect role for you!

Eposnow is rapidly growing (with offices across the world) and is expanding its Australian teams to support further development this year. The company's mission is to empower businesses with smart technology and create exceptional customer experiences using their cloud-based point-of-sale software.

About the job:
As a Customer Service Agent at Epos Now, you’ll be on the front line, ensuring our clients have a seamless and successful onboarding experience with our innovative products. Whether you’re a recent graduate, just starting your professional journey or looking to make a career change, this role offers a fantastic opportunity to develop your skills, learn the ins and outs of our technology, and make a meaningful impact on our customers’ success.

What You’ll Do:

• Deliver Effective Training: Guide customers through comprehensive training sessions, ensuring they fully understand our product features and best practices.
• Be the Go-To Expert: Provide ongoing support to customers, helping them overcome challenges and achieve their business goals with our solutions.
• Ensure Smooth Onboarding: Manage all aspects of account setup and service integration, ensuring customers get up and running quickly and efficiently.
• Drive Customer Success: Work closely with the Training and Sales Teams to continuously improve the onboarding process based on feedback, ensuring every customer has a top-tier experience.

What do you need to apply?

• The drive to meet and exceed your set KPIs.
• Outstanding communication skills, with a great phone manner.
• A passion for providing an exceptional customer experience.
• Adaptability and willingness to learn.
• A passion for technology and helping others succeed.
• Confidence and a positive attitude.
• Reside on the sunshine coast.

What might help your application stand out?

• Customer Service experience.
• Previous experience exceeding targets/KPIs.
• Demonstrated ability to problem-solve with customers.
• Being tech-savvy and knowledgeable about current tech/software products.

What will you get in return?

• Equity after your first year of service.
• Career progression opportunities – this company's philosophy is to promote internally.
• 3 weeks of fully-paid induction training and ongoing training opportunities.
• A fun, high-performance culture with regular social events and a relaxed business dress code.
• A Hybrid home/office working environment

What are the next steps?

Interviews for this role are starting immediately, so you could be joining the team very soon!

Ready to launch your career within Fintech?

Apply now and submit your application online along with your cover letter on why you would like to join us at eposnow