Customer Service Representative

Sandman Software Systems Inc. is seeking a highly motivated, customer-oriented, and detail-oriented individual with at least one year of relevant work experience to join our team as a Customer Service Representative (CSR). This role is responsible for serving as a key point of contact for customers, providing accurate product and service information, addressing inquiries, and resolving concerns efficiently and professionally to ensure a positive customer experience.

Key Responsibilities:
Customer Support & Communication:

• Serve as the liaison for clients regarding product, service, and system-related inquiries.
• Listen to, understand, and accurately document client concerns and support requests.
• Provide timely, clear, and professional responses to client inquiries.

Resolution & Escalation of Issues:

• Address and resolve client concerns using established system procedures, process guidelines, and knowledge bases.
• Identify issues requiring further assistance and escalate them to the appropriate teams.
• Coordinate with relevant departments to ensure client concerns are properly addressed and resolved.

Documentation & Reporting:

• Maintain accurate and organized records of client inquiries, reported issues, and resolutions.
• Prepare reports for client concerns, actions taken, and resolution status.
• Ensure proper documentation and communication of recurring issues to support continuous service improvement.

Qualifications:

• Bachelor's degree in any field is preferred.
• At least one (1) year of relevant experience in customer service or a related role is required.
• Willingness and ability to work on-site in Mandaluyong City is required.
• Strong verbal and written communication skills.
• Good problem-solving skills and the ability to address client concerns effectively.
• Strong attention to detail and organizational skills.
• Ability to work collaboratively with different teams.
• Having a personal laptop is preferred.

What We Offer:

• Monthly salary of PHP 20,000-30,000.
• Opportunities for career growth and promotion.

Work Arrangement:

• Location: Mandaluyong City
• Work Setup: On-site
• Project-based for 6 months

Interested applicants may send their resumes to [email protected]

Please note that we do not accept walk-in applications.