Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE (CSR)

Spotless Chimney Sweeping & Solutions is hiring a friendly, organized, and dependable Customer Service Representative for our Berlin, Connecticut office.

You will be one of the first voices customers hear and a central connection between homeowners, technicians, installers, inspectors, and the office team. This role is ideal for someone who enjoys helping people, solving problems, keeping a busy schedule organized, and creating an excellent customer experience from the first phone call through job completion.

ABOUT SPOTLESS CHIMNEY

We are a growing Connecticut home-service company committed to professional communication, honest recommendations, quality workmanship, and doing the job correctly. We are building a team where talented people can develop real skills, take on greater responsibility, and grow a lasting career.

WHAT YOU’LL DO

• Answer inbound phone calls, texts, and emails with professionalism, patience, and empathy

• Make outbound calls for appointment confirmations, follow-ups, and customer care

• Listen carefully, gather accurate information, and help customers understand the next step

• Book, reschedule, and confirm service, inspection, repair, and installation appointments

• Manage technician and installation calendars using ServiceTitan

• Coordinate schedules with field technicians, inspectors, installers, sales staff, and office leadership

• Communicate arrival windows, appointment changes, preparation instructions, and job updates

• Enter complete customer notes, property details, photos, and appointment information into the CRM

• Follow up on unscheduled work, estimates, open customer requests, and pending appointments

• Help convert legitimate customer inquiries into properly scheduled appointments without high-pressure tactics

• Prepare and submit permit applications, track approvals, and follow up with local departments

• Maintain organized digital records and complete general administrative tasks

• Escalate safety concerns, complaints, scheduling conflicts, and urgent issues to the correct team member

• Help keep each day’s schedule productive while protecting the customer experience

WHAT WE’RE LOOKING FOR

• Customer service, call-center, dispatch, scheduling, receptionist, office administration, or home-service experience preferred

• A warm, confident, and professional phone presence

• Strong listening, written communication, and problem-solving skills

• Highly organized and able to manage multiple conversations and priorities

• Accurate data entry and attention to detail

• Comfortable learning new software and working across phone, text, email, and CRM systems

• ServiceTitan experience is a strong plus, but training is available

• Able to remain calm, helpful, and solution-focused during busy periods

• Reliable, punctual, accountable, and comfortable working as part of a team

• Motivated to learn the business and grow into greater responsibility

• Prior home-service, dispatch, permit-coordination, or construction-office experience is a plus

PAY

$18.00–$22.50 per hour, based on relevant customer-service, scheduling, dispatch, ServiceTitan, and home-service experience.

SCHEDULE

• In-person position in Berlin, Connecticut

• Full-time preferred; part-time may be considered for the right candidate

• Some evening availability until approximately 6:30–7:00 PM may be needed

• Occasional weekend coverage may be required during the busy season

WHAT WE OFFER

• Paid training and support

• Health, dental, and vision insurance

• IRA retirement plan

• Gym membership benefits

• Career-path and promotion opportunities

• Opportunity to become highly skilled in ServiceTitan and home-service operations

• A supportive, team-oriented work environment

• A growing company where your work directly affects customers and field-team success

If you take pride in helping customers, enjoy keeping people and schedules organized, and want to build a career with a growing professional company, apply today.

Job Types: Full-time, Part-time

Pay: $18.00 - $22.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• How would you triage an incoming customer call, and why is that important?
• Is your schedule flexible, and are you able to work overtime when needed?
• How long were you with your most recent employer, and why did you leave?
• What makes you great with customers, and what sets you apart from other candidates?

Work Location: In person