Customer Service Representative

Job Overview

Youngstown Grape Distributors is seeking an organized, proactive Customer Service Representative to support customer accounts, production orders, inventory, and shipping across our operations.

This role serves as a key connection between our customers and internal teams, ensuring orders are accurately entered, materials are accounted for, shipments are coordinated, and customers receive timely updates. The ideal candidate communicates clearly, takes ownership, and can manage multiple priorities in a fast-paced manufacturing environment.

Duties

• Receive orders from customers and create purchase/sales orders in ERP system
• Point of contact for accounts in relation to production orders – handle changes and issues
• Oversee and maintain accurate tracking of customer-owned inventory held at Youngstown facilities
• ·Proactively monitor inventory levels and identify potential shortages, overages, or risks on customer-owned inventory
• Support administrative functions by preparing reports, processing paperwork, and maintaining organized filing systems to enhance office productivity.
• Continuously building an understanding of key customer requirements and needs
• Communicate regularly with customers regarding inventory status, usage, and replenishment needs
• Ensure the correct products and services are delivered to the customer in a timely manner
• Coordinate closely with operations regarding any changes or obstacles in open orders
• Track incoming and outbound products/shipments and deliver receiving/passing documentation to customers/suppliers
• Work closely with the shipping team and establish trucking solutions when needed
• Collaborate with team members to resolve client issues swiftly, ensuring high levels of customer satisfaction through effective problem-solving.
• Maintain technical proficiency with office equipment, data entry systems, and clerical processes to streamline daily operations.

Qualifications

• Strong time-management, organization, and self-directed problem-solving abilities
• Proven capacity to work independently and make sound decisions in a fast-paced setting
• Willingness to continually build knowledge of processes and learn new tasks
• Strong communication and interpersonal skills with an aptitude in building relationships with professionals of all organizational levels
• General computer skills (Excel, Microsoft Word, etc.)
• Experience in sales and providing solutions based on customer needs

Join us in delivering outstanding service that keeps our clients happy and our operations running smoothly! This paid position offers valuable experience in customer support, office management, and administrative functions—perfect for motivated individuals eager to grow their career in a vibrant workplace environment.

Pay: $21.00 - $26.00 per hour

Expected hours: No less than 35.0 per week

Work Location: In person