Customer Service Representative

Job Summary

We are looking for Customer Service Representatives to provide excellent customer support by handling inquiries, resolving concerns, and ensuring customer satisfaction through various communication channels.

Key Responsibilities

• Handle inbound and/or outbound customer inquiries via phone, email, or chat.
• Provide accurate information regarding products, services, policies, and procedures.
• Resolve customer complaints and concerns professionally and efficiently.
• Process customer requests, transactions, and account updates.
• Maintain accurate records of customer interactions using CRM systems.
• Escalate complex issues to the appropriate departments when necessary.
• Meet established performance metrics, including customer satisfaction, quality, and productivity targets.
• Follow company policies, procedures, and service standards.

Qualifications

• At least a Senior High School graduate or equivalent.
• Previous customer service or BPO experience is an advantage but not required.
• Excellent verbal and written English communication skills.
• Strong interpersonal, problem-solving, and active listening skills.
• Basic computer literacy and familiarity with Microsoft Office applications.
• Ability to multitask and work in a fast-paced environment.
• Willingness to work shifting schedules, weekends, and holidays.
• Fresh graduates and career shifters are welcome to apply.

Pay: Php26,000.00 - Php32,000.00 per month

Work Location: In person