Customer Service Representative

Detail-oriented and customer-focused Customer Service Representative who handles all aspects of exporting goods, ensuring a smooth and efficient process for clients. This role involves coordinating with various departments, managing documentation, and providing exceptional customer service to ensure customer satisfaction and compliance with international trade regulations.

Key Responsibilities

• Process and manage export orders from receipt through to shipment and collection.
• Prepare and verify shipping documents, such as invoices, packing lists, and certificates of origin, ensuring accuracy and compliance with international regulations.
• Address customer inquiries and resolve issues related to export orders, providing timely and accurate information.
• Work closely with logistics, warehouse production teams and finance to ensure timely and accurate order fulfillment.
• Monitor and manage accounts receivable, ensuring timely collection of payments and resolving any discrepancies.
• Ensure all export activities comply with international trade regulations and company policies.
• Maintain regular communication with sales representatives, customers, freight forwarders, and customs brokers to facilitate smooth export processes.
• Prepare and submit regular reports on export activities and performance metrics.
• Promote and implement sustainable practices, ensuring adherence to environmental regulations and company sustainability goals.

Requirements

• Bachelor's degree in International Business, Logistics, or a related field preferred.
• Experience in customer service, export logistics, or a related field preferred.
• Good communication skills in English and Bahasa Malaysia. Proficiency in an additional language (e.g., Mandarin) is preferred to support communication with Mandarin-speaking customers and stakeholders.
• Strong understanding of export documentation and procedures.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite, especially Excel and Word.
• Ability to multitask and manage time effectively.
• Strong problem-solving skills and attention to detail.