Customer Service Representative

About the role

Deliver excellent customer service to members and visitors, handling enquiries via phone, WhatsApp, email, and in person. Manage court bookings, registrations, membership enquiries, and payments while supporting daily front desk and venue operations.

Key responsibilities

• Deliver excellent customer service to members and visitors
• Handle customer enquiries via phone, WhatsApp, email, and in person
• Manage court bookings, registrations, membership enquiries, and payments
• Support daily front desk and venue operations
• Assist with events, clinics, leagues, and tournaments
• Promote memberships, coaching programmes, events, and special offers
• Actively upsell club services and help drive sales opportunities
• Support marketing promotions and encourage participation in club activities
• Maintain a welcoming and professional environment for all customers

About you

• Friendly, positive, and customer-oriented attitude
• Strong communication and interpersonal skills
• Fluent in Cantonese and English; Mandarin is an advantage
• Able to work weekends, evenings, and public holidays when required
• Customer service, hospitality, retail, sports, or sales experience is preferred
• Comfortable with sales targets, promotions, and upselling activities