Customer Service Representative

Company: JAZP.com
Location: Kannur, Kerala
Experience: Minimum 2 Years
Job Type: Full-Time

About JAZP.com

JAZP.com is a fast-growing e-commerce company operating in the UAE, Qatar, and India. We connect customers with sellers and brands through our technology-driven online marketplace.

Job Overview

JAZP.com is looking for an experienced Customer Service Representative (CSR) – Team Lead to manage the customer service team, oversee daily operations, and ensure efficient order processing and customer support. The ideal candidate should have strong leadership skills, good communication abilities, and experience in managing team performance and achieving operational targets.

Key Responsibilities

• Lead, supervise, and manage the daily activities of the customer service team.
• Monitor team performance, productivity, and daily targets.
• Guide team members in handling customer inquiries and processing orders accurately.
• Ensure accurate data entry and timely completion of customer orders.
• Monitor customer interactions and maintain service quality.
• Train and support team members to improve performance and productivity.
• Prepare daily performance reports and share updates with management.
• Identify operational issues and implement improvements.
• Coordinate with other departments to resolve customer and order-related issues.
• Ensure the team meets assigned sales, order conversion, and productivity targets.

Requirements

• Minimum 2 years of experience in customer service or a related role.
• Previous experience in team handling or team leadership is preferred.
• Strong communication, leadership, and problem-solving skills.
• Good typing speed and basic computer knowledge.
• Ability to monitor team performance and achieve targets.
• Strong organizational skills and attention to detail.
• Experience in e-commerce or sales operations is an advantage.

Benefits

• Opportunity to grow within a fast-growing e-commerce company.
• Leadership and professional development opportunities.
• Supportive and performance-driven work environment.
• Competitive salary + Incentives

Contact No:85905 58425

[email protected]

Immediate Joiners Preferred

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Internet reimbursement
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person