Customer Service Representative

Role Overview :
N-SETS Global Innovations is hiring a professional and confident female Customer Service Representative to manage customer inquiries, qualify leads, maintain accurate CRM records, and coordinate timely follow-ups with the sales team.

Key Responsibilities:

• Respond professionally to incoming customer inquiries through calls, WhatsApp, social media, and other assigned channels.
• Contact new leads promptly, understand their requirements, and collect complete project or customer information.
• Qualify inquiries according to company criteria and assign suitable leads to the relevant sales representative.
• Maintain accurate lead status, notes, follow-up dates, and ownership details in the CRM or assigned tracking system.
• Follow up with customers consistently while maintaining a respectful, helpful, and professional tone.
• Coordinate with sales staff regarding customer updates, appointments, site visits, display visits, and pending actions.
• Share daily activity updates and highlight urgent, delayed, or high-priority inquiries.
• Protect customer information and follow company communication and reporting standards.

Qualifications and Requirements:

• Female candidates only.
• Minimum 1 year of relevant experience in customer service, call handling, telesales, CRM, or lead management.
• Strong communication skills in Urdu and English.
• Professional phone etiquette, active listening, and confident customer handling.
• Comfortable using WhatsApp Business, spreadsheets, CRM systems, and basic office software.
• Reliable, organized, target-conscious, and capable of handling follow-ups without close supervision.

Preferred Advantage:

Experience in home improvement, construction, real estate, technology, or premium consumer products will be preferred.

What N-SETS Expects:

The successful candidate will demonstrate integrity, ownership, professional communication, timely follow-up, and a strong commitment to representing N-SETS responsibly.

Pay: Rs50,000.00 - Rs70,000.00 per month

Ability to commute/relocate:

• Islamabad: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• CSR: 1 year (Required)

Location:

• Islamabad (Required)

Work Location: In person