Customer Service Representative

The Customer Service Representative is responsible for managing customer interactions relating to bakery orders, ensuring customer needs are understood and met, orders are accurately processed, and the final presentation meets the required company standards.

The role requires strong communication, organisation, sales ability, and effective coordination with internal teams to ensure a smooth customer experience.

Key Objectives

• Manage customer communication and enquiries.
• Take customer orders and ensure customer satisfaction.
• Ensure orders are presented according to required standards.
• Coordinate effectively with relevant teams to ensure orders are completed correctly and on time.

Key Responsibilities

Customer Interaction

• Interact with customers to understand their needs and requirements.
• Assist customers with order selection.
• Provide appropriate order suggestions and recommendations.
• Provide customers with updates on the status of their orders.
• Confirm customer payments.
• Prepare and send invoices for customer orders.

Order & Delivery Coordination

• Ensure orders are produced according to customer requirements.
• Communicate customer orders and specifications accurately to bakers and decorators.
• Follow up on orders throughout the production process.
• Consolidate daily orders.
• Liaise with the Graphic Designer where designs or images are required based on customer requests.
• Engage decorators regarding fondant orders and ensure designs are properly confirmed.

Customer Follow-Up

• Follow up with customers after orders to assess satisfaction.
• Monitor customer feedback and identify areas for improvement.

Key Skills & Experience

• Creativity and attention to detail.
• Strong interpersonal skills.
• Ability to influence and persuade customers effectively.
• Excellent organisational skills.
• Strong customer service and consumer interaction skills.
• Excellent verbal and written communication skills.
• Strong sales ability.
• Good problem-solving and decision-making skills.
• Ability to work effectively with and coordinate teams.

Salary for this role is 230,000 net. If the salary does not work for you, do not apply for the job

Location: Victoria Island

Pay: ₦200,000.00 - ₦230,000.00 per month

Application Question(s):

• Where in Lagos are you located?
• What is your net salary expectation?

Work Location: In person