Customer Service Representative

Customer Service Representative – Operations Department

Company: Flying Colour Business Setup Services L.L.C
Industry: Company Formation & Business Registration Services
Department: Operations
Location: Dubai, UAE
Job Type: Full-Time
Website: www.flyingcolour.net

About the Company

Flying Colour Group is a UAE-based business services group providing company formation, business setup, visa and PRO services, tax and accounting, and corporate solutions to businesses and entrepreneurs.

Job Overview

We are looking for a customer-focused Customer Service Representative to join our Operations Department in Dubai. The role involves managing client relationships, coordinating business setup and registration processes, following up with relevant authorities and internal teams, and ensuring timely and efficient service delivery.

The ideal candidate should have strong communication skills, a proactive approach to client servicing, and the ability to manage multiple client orders simultaneously.

Key Responsibilities

• Act as the primary point of contact for assigned clients throughout the service delivery process.
• Manage and track 60–70 client orders simultaneously, ensuring timely action and completion within defined turnaround times.
• Provide proactive daily updates to clients through calls, WhatsApp, and email.
• Coordinate with Free Zone authorities and internal departments to ensure smooth processing of client orders.
• Monitor pending applications, documentation, approvals, and other operational requirements.
• Handle client inquiries and complaints professionally, ensuring timely resolution and follow-up.
• Maintain accurate client records, communication logs, and task updates in CRM systems.
• Review client documents for completeness and accuracy before processing.
• Identify potential delays, escalate issues promptly, and take corrective action to avoid service disruptions.
• Follow company procedures, operational guidelines, and applicable compliance requirements.
• Identify opportunities to strengthen client relationships, improve retention, and enhance the overall customer experience.

Requirements

• Minimum 5 years of total work experience, including at least 1 year of customer service experience in the UAE.
• Previous experience in customer support, client servicing, or relationship management.
• Strong interpersonal, communication, and active listening skills.
• Familiarity with CRM systems and customer service processes.
• Ability to multitask, prioritize workloads, and manage multiple client cases effectively.
• Strong coordination, problem-solving, and follow-up skills.
• Customer-oriented mindset with a professional approach to handling client concerns.

What We Expect

• Consistent follow-up and timely action on every assigned order.
• Clear, accurate, and transparent communication with clients.
• Strong ownership of client cases from initiation to completion.
• Accurate CRM updates and documentation.
• A proactive approach to resolving issues and maintaining client satisfaction.

Interested candidates may apply with their updated CV.

Job Types: Full-time, Permanent

Pay: AED3,500.00 - AED4,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• Customer Service: 3 years (Required)

Work Location: In person