Customer Service Representative

Job Summary
We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will serve as the first point of contact for our valued customers, providing exceptional support and ensuring a positive experience. Your energetic approach and strong organizational skills will help streamline communication, resolve inquiries efficiently, and foster lasting customer relationships. This position offers an exciting opportunity to develop your office management and customer service expertise in a fast-paced environment. Paid training is provided to help you succeed from day one!

Duties

• Greet customers promptly and professionally via multi-line phone systems, in person, or through digital channels
• Handle customer inquiries, complaints, and requests with enthusiasm and a solutions-oriented mindset
• Maintain accurate records of customer interactions using computer literacy tools
• Manage appointment scheduling, calendar coordination, and follow-up communications for internal teams or clients
• Support office management tasks including filing, data entry, proofreading, and document organization
• Assist with clerical duties such as answering phones with proper phone etiquette, managing front desk operations, and supporting administrative functions
• Provide bilingual support to accommodate diverse customer needs when applicable

Requirements

• Proven experience in customer service or office administration roles with strong organizational skills
• Proficiency in computer skills including data entry, and basic bookkeeping
• Familiarity with multi-line phone systems and front desk operations
• Excellent phone etiquette and communication skills; ability to handle high call volumes efficiently
• Ability to work independently with strong time management and organizational skills
• Bilingual abilities are highly preferred to serve a diverse clientele effectively
• Previous experience as a dental or medical receptionist or personal assistant is a plus but not required
• Experience with clerical tasks such as filing, proofreading, calendar management, and office management tools is desirable

Join us in delivering outstanding customer support while developing your administrative expertise! We value energetic professionals eager to make a positive impact every day. This paid position offers comprehensive training and opportunities for growth within our vibrant team.

Pay: From $16.90 per hour

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person