Customer Service Representative

Overview

We offer a wide range of high-quality, innovative products designed to get people outside, moving, and having fun.

Our success is built not only on great products, but also on great people. Our team knows our products, cares about our customers, and is committed to delivering an outstanding customer experience.

We are looking for an energetic, detail-oriented, dependable, and motivated Customer Service Representative to join our Global Customer Care team. We are looking for someone who can work independently, thrives as part of a team, and is excited to learn, take ownership, and grow with the business.

ACON is a global, fast-growing company, and we want you to bring your experience, ideas, and perspective to the team. You will have the opportunity to help us continuously improve the way we serve our customers and develop our multichannel customer care operations.

As part of our international Customer Care team, you will serve our customers around the world. You will play an important role in creating an excellent customer experience while also providing valuable customer feedback and insights to our product development team.

We take a hands-on approach to customer service, so you will interact directly with customers through phone, email, chat, and other channels while helping them find solutions and get the most out of their ACON products.

Responsibilities

• Respond to inbound calls, chats, and emails and provide friendly, professional, and solution-oriented customer service
• Handle and resolve customer questions, concerns, and issues, coordinating solutions when needed
• Make outbound calls and proactively communicate with customers through multiple channels
• Accurately document and track customer interactions and support tickets in our customer service system
• Process customer orders and returns accurately and efficiently
• Work closely with other team members to create a smooth and positive customer experience
• Take on other responsibilities and assignments as needed

What We Are Looking For

• Excellent customer service skills and a genuine desire to help customers with both pre-sales and post-sales questions
• Good computer skills and the ability to quickly learn new software, systems, procedures, and processes
• Ability and willingness to work the required schedule, typically 8:00 a.m. to 5:00 p.m, and flexibility during our busy season
• Ability to successfully complete required pre-employment screening, including a drug test and criminal background check

We Appreciate

• Previous customer service experience, particularly in an eCommerce or consumer-products environment
• Strong organizational skills, accuracy, productivity, and attention to detail
• A friendly and professional communication style
• Full professional proficiency in spoken and written English; additional language skills, particularly Spanish or French, are a plus
• Experience with Zendesk, Microsoft Dynamics 365 Business Central, or Microsoft Dynamics NAV

What We Offer

• You will join a growing international company with the energy and opportunities of a global business
• A varied and interesting role where you can make a real impact on the customer experience
• The opportunity to learn and grow as the company develops
• An international and collaborative working environment
• A friendly, down-to-earth, family-like company culture
• Competitive pay based on experience
• A comprehensive benefits package

If you enjoy helping people, solving problems, and being part of a team that is building something great, we'd love to hear from you.

Pay: $18.00 - $25.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Preferred)

Ability to Commute:

• Otsego, MN 55330 (Required)

Work Location: In person