Customer Service Representative

About us

Silver Lake Bank is a family-owned community bank.

In business since 1909, all six branches are located within northeast Kansas. Customer service is a priority at Silver Lake Bank, and every staff member pledges to serve customers by doing the right thing with integrity.

Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our clients and assisting them with their banking needs. This is an excellent opportunity for someone who is passionate about delivering outstanding customer service.

Duties:

• Assist customers with inquiries, account maintenance, and transactions to include cash handling, attention to detail, data entry, opening accounts and discussing bank products

• Provide fraud prevention detection and take appropriate action when necessary

• Build and maintain relationships with customers to promote strong relationships

• Ensure compliance with company policies and procedures

• Collaborate with other team members to resolve customer issues effectively

Requirements:

• Previous experience in a bank deposit group

• Strong customer service instincts & communication skills

• Excellent problem-solving abilities and attention to detail

• Basic math skills for accurate transaction processing

• Ability to handle confidential information with integrity

• Knowledge of financial services and products is a plus

• Ability to multitask in a fast-paced environment

• Relationship management skills to foster long-term customer loyalty

If you are looking for a rewarding career in customer service within the financial industry, we encourage you to apply. Join our team today!

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have previous bank teller & customer service experience?

Work Location: In person