Customer Service Representative

About Hometown Insurance

Hometown Insurance is an independent insurance brokerage built on relationships, trust, and genuine service. We work for our clients — not the insurance companies — offering customized solutions for businesses, farms, homes, autos, and more through multiple trusted carriers.

Our team is organized, collaborative, and driven by a shared commitment to doing what’s right for our clients and our community. We pride ourselves on clear communication, attention to detail, and long-term partnerships. As a locally rooted agency, we value integrity, accountability, and a positive, team-oriented culture where people genuinely enjoy working together.

If you’re someone who cares about people, communicates clearly, and thrives in a supportive but high-expectation environment, you’ll fit right in.

Position Overview

We are seeking a Customer Service Representative who is highly organized, detail-oriented, and passionate about delivering exceptional service. This role is central to maintaining strong client relationships and ensuring every interaction reflects our client-first philosophy.

You will be responsible for managing client communications, assisting with policy servicing, problem-solving, and supporting the overall client experience from start to finish.

This is a full-time, on-site position in our Gilcrest, CO office.

Key Responsibilities

• Serve as a primary point of contact for client inquiries via phone, email, and in person
• Provide prompt, professional, and accurate responses to client questions
• Assist with policy changes, renewals, documentation, and coverage reviews
• Process insurance documents with accuracy and strong attention to detail
• Proactively communicate with clients to ensure clarity and understanding
• Collaborate with team members to deliver seamless service
• Maintain organized records and follow agency procedures
• Identify opportunities to enhance the client experience

What We’re Looking For

Strong Communication Skills

• Clear, confident verbal and written communication
• Ability to explain information in a way clients understand
• Active listening and empathy

Service-Oriented Mindset

• Passion for helping people
• Commitment to delivering exceptional customer experiences
• Professional, positive attitude

Organized & Detail-Driven

• Strong time management and follow-through
• Ability to manage multiple tasks accurately
• Comfort working with documentation and policy details

Culture Fit

• Team player who values collaboration
• High integrity and accountability
• Coachable, adaptable, and growth-minded
• Comfortable in a structured, in-office environment

Qualifications

• Experience in customer service required
• Insurance or brokerage experience preferred
• Familiarity with policy documentation and processes is a plus
• High school diploma or equivalent required
• Additional education or relevant experience preferred
• Obtaining Property & Casualty Insurance license within 90 days of employment

Why Join Hometown Insurance?

• Work with a supportive, close-knit team
• Be part of a growing, community-focused agency
• Make a meaningful impact in clients’ lives
• Opportunity for professional development