Customer Service Representative

The Opportunity

Driving Academy is looking for a Customer Service Representative to serve as the face of our organization and help guide prospective students through the enrollment process.

This is an inside sales-focused role where you will communicate with warm leads, understand their needs, recommend the right programs and packages, and support them throughout the sales process from beginning to end.

The ideal candidate is professional, organized, results-oriented, and comfortable working in a fast-paced sales environment while maintaining a high level of integrity in every customer interaction.

About Driving Academy

Driving Academy provides affordable, state-approved classroom and behind-the-wheel lessons for individuals working toward earning their Commercial Driver’s License (CDL).

Our mission is to help students get on the Road to Freedom by earning their CDL. We are accountable and results-oriented in our pursuit of helping every team member reach their personal, professional, and financial goals. Integrity is at the core of our business and guides the way we work, serve our students, and hire our team.

What You’ll Do

• Communicate with customers and leads to understand their needs and recommend appropriate programs and packages.
• Manage inbound and outbound calls with warm leads to schedule sales appointments.
• Conduct sales presentations within the Driving Academy office according to standard operating procedures.
• Guide prospective customers through the sales process from initial contact through enrollment.
• Process payments by cash, check, and credit card.
• Respond to customer questions and concerns and escalate issues when necessary.
• Instruct new students on classroom and school procedures.
• Ensure customer documentation and service requests comply with organizational and state/federal policies.
• Process invoices and related documents.
• Maintain communication with current and previous customers by phone, text message, email, and in-person communication.
• Use the company CRM to maintain detailed records of calls, orders, sales, lost business, and customer or vendor relationship issues.
• Develop a strong understanding of the company’s services and business model.
• Perform other related duties as assigned.

What We’re Looking For

• High school diploma or equivalent.
• Minimum of 2 years of sales experience, including inside sales and telecom sales.
• Fluency in English and Spanish.
• Excellent sales and negotiation skills.
• Strong knowledge of inside sales strategies.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Excellent organizational skills and attention to detail.
• Strong follow-up skills.
• Ability to communicate effectively with customers, team members, and management verbally, by telephone, and in writing.
• Ability to maintain a professional demeanor and appearance.
• Competitive and results-oriented mindset while maintaining a team-focused attitude.
• Ability to maintain a positive attitude and perform effectively in a fast-paced and occasionally stressful environment.
• Proficiency with Microsoft Office Suite, Google Suite, or related software.
• Proficiency with CRM software.

Preferred

• Bachelor’s degree in Marketing, Sales, Business, or a related field, or equivalent experience.

Physical Requirements

• Ability to spend prolonged periods standing, speaking, walking, driving, writing, and/or sitting at a desk and working on a computer.
• Ability to occasionally lift up to 15 lbs.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements of the position.

Benefits

• Health Insurance Subsidy
• Paid Holidays
• PTO Program
• 401(k)
• Tuition Reimbursement
• Professional Sales Training & Development Opportunities
• Sick Leave

Commitment to Diversity

Driving Academy is an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce. We recognize that a diverse team reflective of our community is an important part of building a successful and ethical organization.

We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion within our company and across our interactions with clients, candidates, and partners.