Customer Service Representative

Are you passionate about providing exceptional client service in a fast-paced, team-oriented environment? Do you enjoy working with animals -- and the people who love them? Our progressive, multi-species veterinary hospital in beautiful Sequim, Washington is seeking a Customer Service Representative (CSR) to join our front desk team.

Key Responsibilities:

• Greet clients and patients with professionalism, empathy, and efficiency
• Answer phones, schedule appointments and manage client communications
• Maintain accurate patient records and handle financial transactions
• Communicate clearly and compassionately with pet owners
• Support the medical team by ensuring smooth work flow at the front desk
• Manage multiple tasks with attention to detail in a dynamic environment.

Qualifications

• Strong communication skills
• Experience in customer support and client services
• Skilled in data entry and phone etiquette
• Familiarity with Microsoft Office and general computer skills
• Ability to handle cash and perform outbound calling
• Multilingual or bilingual abilities are a plus

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person