Customer Service Representative

About LEUCO

LEUCO is a German-owned manufacturer of precision cutting tools for the industrial woodworking industry. Our North American headquarters in Villa Rica, Georgia supports customers across the continent with tooling, sharpening, and service they can count on.

About the Role

We’re looking for an experienced Customer Service Representative who can work independently and keep orders moving quickly and accurately. You’ll manage sales orders in SAP, prepare quotes, handle complex or escalated customer questions, and help improve the processes and systems behind our customer service operation. This is a fully proficient role on the team, reporting to the National Customer Service Manager.

What You’ll Do

• Review and enter sales orders from the sales team, customers, and e-commerce in SAP, making sure every detail is accurate and complete
• Build strong relationships with internal and external customers and help manage accounts, including customer profiles and service needs
• Resolve complex or escalated questions about shipments, billing, order status, and services
• Prepare timely, accurate quotes for customers and sales team members, following pricing and discount policies
• Process customer returns and complaints
• Assist walk-in customers and ship orders when needed
• Find ways to streamline order processing, improve information flow, and make the department more efficient
• Bring new ideas, systems, and technologies that improve customer service and support revenue growth
• Work closely with headquarters and remote customer service team members to stay aligned on goals and best practices
• Partner with operations, sales, and marketing on continuous improvement projects

What You Bring

• 2+ years of customer service experience, with a track record of meeting sales and service goals
• Experience with data entry, information flow, and revenue generation
• Excellent communication and interpersonal skills, comfortable working independently and as part of a team in a fast-paced environment
• Strong analytical and problem-solving skills, with the ability to spot trends and make data-driven decisions
• Proficiency with CRM systems and Microsoft Office
• SAP experience is a plus, but not required

Benefits

• Health, dental, and vision insurance
• 401(k)
• Paid time off and extensive holidays
• FSA/HSA

Schedule: Monday–Friday, 8am - 5pm EST

Work Environment

This role is based in a professional office at LEUCO’s North American headquarters. It is mainly a desk role. You’ll sit for long periods and use a computer, phone, and standard office equipment for most of the day. You’ll need to communicate clearly in person and by phone, and occasionally lift files or supplies up to 15 pounds. Noise levels are low to moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LEUCO Tool Corporation is an Equal Opportunity Employer.

Pay: $21.00 - $24.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person