Customer Service Representative

Languages; English, Hindi & Telugu (Mandatory)

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Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Maintain and strengthen customer relationships through effective communication and support.
• Understand customer concerns by reviewing previous interactions and gathering relevant information.
• Provide accurate and timely solutions by researching products, services, and internal processes.
• Document all customer interactions, inquiries, and resolutions in the system.
• Ensure customer understanding by clearly explaining information and confirming issue resolution.
• Identify opportunities to improve customer service processes and recommend enhancements.
• Stay updated on company products, services, and policies through ongoing training.
• Support team objectives and contribute to achieving organizational goals.

Required Skills & Qualifications

• Strong communication and interpersonal skills.
• Fluent communication in English, Hindi and Telugu - mandatory.
• Problem-solving and analytical abilities.
• Customer-focused attitude with a positive approach.
• Ability to handle multiple tasks and manage time effectively.
• Basic computer proficiency, including CRM systems, email and MS Office.
• Prior customer service experience preferred.

Education & Experience

• Bachelor's degree or equivalent preferred.
• 1-4 years of experience in customer service or a related field preferred.

Languages; English, Hindi & Telugu (Mandatory)

Pay: Up to ₹300,000.00 per year

Language:

• Telugu (Required)
• Hindi (Required)

Work Location: In person