Customer Service Representative

JOB SUMMARY:

Responds to customer phone and walk-in inquiries and performs a variety of duties related to the customer service area in accordance with company policies and procedures.

ESSENTIAL FUNCTIONS:

• Maintain front desk/reception area at the Assembly Plant.
• Computer entry of customer orders.
• Provide support functions for the sales and marketing team
• Maintains files and records for the department.
• Receives, researches and answers customer inquiries and requests regarding accounts, products, rates and provide technical support.
• Prepares catalogs and brochures for mailing.
• Handle and maintain confidential information.
• Perform other tasks as assigned by department supervisor.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to communicate effectively with customers and the public.
• Knowledge of fast food product line.
• Ability to learn and understand technical terminology as it relates to the Wisco manufactured product line.
• Ability to work in a team environment.
• Good telephone etiquette skills.
• Proficiency in Microsoft Office or Open Office
• Ability to navigate the Internet.
• Able to lift up to 40 pounds.
• Ability to work in a fast-paced environment.
• Friendly and out going personality.
• Ability to pay attention to detail.
• Ability to multitask and work with interruptions.
• Proficient with office equipment including fax machines, photocopiers, computers, typewriters and similar equipment.

EDUCATION AND EXPERIENCE

• High school graduation or equivalent (GED/HSED).
• Two (2) years’ experience in clerical, retail or customer service position.

Pay: $18.00 - $23.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person