Customer Service Representative

Customer Service Representative

Location: Montrose, CO, 2200 Industrial Drive
Company: Bruin Waste Management

About the Role:
Bruin Waste Management is seeking a motivated and detail-oriented Customer Service Representative to join our team. The ideal candidate is organized, professional, and passionate about providing exceptional service to our customers. This position plays a key role in assisting customers with setting up accounts, billing questions, and general inquiries while maintaining accuracy and professionalism in all interactions.

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Qualifications:

• High school diploma or equivalent required
• Basic math, computer, and keyboarding skills
• Legible handwriting and strong attention to detail
• Excellent verbal and written communication skills, Spanish is a plus!
• Exceptional interpersonal and organizational skills
• Ability to handle multiple tasks simultaneously in a fast-paced environment
• Must represent Bruin Waste in a professional and positive manner at all times
• Must be able to obtain and maintain a valid Colorado driver’s license

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Key Responsibilities:

• Greet and assist customers promptly, politely, and professionally in person, by email, and by phone
• Maintain confidentiality and accuracy of all customer records and accounts
• Post payments, process deposits, and assist with managing billing cycles (monthly, quarterly, 28-day)
• Prepare dispatch tickets, process delinquent notices, and resolve customer concerns effectively
• Compose and distribute customer communications regarding service routes, pricing, or schedule updates
• Maintain accurate and up-to-date office files, phone lists, and pricing sheets
• Coordinate with IT to ensure system pricing accuracy
• Process autopay and portal payments and run database reports to track services
• Perform receptionist, telephone operator, and dispatcher duties as needed
• Participate in company training and meetings; assist with staff training on customer communication
• Support teamwork and collaboration across all departments to meet company goals

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Software Proficiency:

• Navusoft
• Microsoft Excel, Word, Outlook, Teams
• Adobe Acrobat
• Google Maps

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Why Join Bruin Waste:

We pride ourselves on providing reliable, community-focused waste management services with integrity and professionalism. As part of our customer service team, you’ll help us maintain the strong relationships that make Bruin Waste a trusted local partner.