Customer Service Representative

Redmont Talent Partners is working with a manufacturer in downtown Birmingham, Alabama, is seeking a dependable, customer-focused Customer Service Representative to join its small, close-knit team. This company specializes in manufacturing steel bolts and fasteners. This role is Monday-Thursday from 8-4pm with full family health insurance coverage.

The Customer Service Representative will play an important role in managing customer orders, communicating with customers, preparing order documentation, and assisting with billing. This position offers the opportunity to learn the company's products and manufacturing processes, develop strong customer relationships, and grow into a more sales-focused role over time if the candidate desires.

The ideal candidate is organized, personable, detail-oriented, and comfortable working in a hands-on, team-oriented environment.

Key Responsibilities

• Customer Service: Serve as a primary point of contact for customers, answering questions, providing product information, and helping ensure a positive customer experience.
• Order Management: Receive and process customer orders, prepare order paperwork, enter order details accurately, and follow orders through the fulfillment process.
• Inside Sales Support: Work closely with the inside sales team to assist with customer inquiries, identify customer needs, and learn how to effectively sell the company's products.
• Product Knowledge: Develop a strong understanding of the company's steel bolts and fasteners
• Billing and Administrative Support: Assist with billing, invoicing, order documentation, and other routine office responsibilities.
• Customer Communication: Communicate with customers regarding order details, product availability, and order status while helping resolve questions or issues.
• Team Collaboration: Work closely with company leadership and the inside sales team to keep orders organized and customers informed.
• Continuous Learning: Build knowledge of the company's products, manufacturing operations, and sales processes to take on increasing responsibility over time.

Qualifications

• Strong communication and customer service skills.
• Excellent attention to detail and organizational abilities.
• Comfortable handling order entry, paperwork, and basic administrative tasks.
• Professional, friendly, and responsive approach to customer interactions.
• Ability to manage multiple priorities and follow through on commitments.
• Willingness to learn technical products and develop sales skills.
• Proficiency with computers, email, and standard office applications.
• Previous experience in customer service, order processing, insurance, administrative support, or inside sales is a plus.

Compensation and Benefits

• Annual salary of $38,000–$40,000, depending on experience.
• Full-time, W-2 employment.
• Monday–Thursday schedule, 8:00 AM–4:00 PM. (NO FRIDAYS)
• Employer pays approximately 97% of health insurance premiums for the employee and family, subject to the company's plan terms.
• Company gas card.
• Opportunity to develop product expertise and grow into inside sales responsibilities.
• Direct interaction with company leadership and a small, collaborative team.

Redmont Talent Partners is a subsidiary Redmont Capital, a Birmingham, Alabama–based investment bank. We focus on partnering with companies that offer exceptional opportunities and strong, people-first cultures—primarily within small to mid-sized organizations.We go beyond simply filling roles; we’re committed to building lasting careers and meaningful partnerships. If you’re ready to take the next step, please apply.