Customer Service Representative

Position Summary: Addressing customer complaints, providing appropriate solutions, and following up to address any issues they run into.

Duties and Responsibilities:

• Receives calls, emails, and other forms of communications from customers.
• Accurately records all interactions, purchases, remarks, and complaints from customers.
• Ensures customer satisfaction and provides professional customer support.
• Maintains a consistently optimistic, sympathetic, and professional attitude toward customers.
• Provides excellent customer care and employs influential sales strategies.
• Performs other duties of a similar nature or level.

Qualifications:

• Clear speaking voice.
• At 6 months of BPO experience.
• At least High School Graduate (old curriculum) or Senior High School Graduate (new curriculum).
• Excellent English communication skills - both written and verbal.
• Must have excellent command of the English language, with neutral or American accent.
• Strong customer service skills.
• Strong administrative skills - Accurate typing & spelling is essential to this role.
• Energetic, fun and confident personality.
• Willing to work full-time night shift.
• Willing to work onsite.
• Amenable to changes in schedule and work on weekends.

Work Schedule: Night Shift Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You wont regret it!

Check out our Facebook page: www.facebook.com/selectvoicecomph

Enjoy the following benefits:

• Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
• Life insurance program
• Free weekly in-house massage
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
• Career development
• Service incentive leave program
• Annual salary increase based on performance
• Fun and family-like working environment
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Cozy sleeping lounge and canteen plus entertainment area
• Excellent office location in Cebu IT Park
• Terms and conditions apply.

How to apply: Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM .

What to prepare:

• Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
• Pen
• ID

or

Quick apply online! If shortlisted, our recruitment team will reach out to you within 1-7 working days . Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 8AM-11PM (Monday-Friday) .