Customer Service Representative

Job Title: Customer Service Representative

Tax Work Location: Austin, 12365 Riata Trace Pkwy, ACN OPS

Work Mode : Onsite

Responsibilities:

• Offering Description: Health
• Process Description: Provider Network

Skills Description:

• Six months high volume inbound contact center experience within the last 12 months.

Would be nice to have skills:

• Microsoft Office experience
• Effective at multi-tasking

Roles and responsibilities:

• Must be available for any 8 hour shift from 7 am to 7 pm.
• We are unable to accommodate schedule change requests during the first 90 days.
• This role provides unbiased assistance to Medicaid providers and clients with questions regarding eligibility, medical claims status, and other program questions.
• Assists with problem resolution, as needed.
• Responds to phone inquiries in a prompt, courteous and concise manner.
• Documents all encounters in clear and concise online logs.
• Transfers callers to other Call Center units as needed.
• Meets individual performance standards.
• Performs other duties as may be assigned by management.
• Attains and maintains strict required attendance and performance metrics.