Customer Service Representative

Imagine yourself?
Doing meaningful work that makes an everyday impact?on the world around you, Growing your expertise?and expanding your skillset with every project, Contributing to a brighter, more sustainable future
At Hach ( hach ), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission
Our founding vision is to make water analysis better?faster, simpler, greener and more informative
We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions, As part of our team and the broader Veralto ( :// veralto /) network, youll be part of a unique work environment where purpose meets possibility: where youll make an immediate, measurable impact on a global scale by enabling the worlds everyday water needs, and where youll have opportunities to foster your professional development and fuel your career growth, Motivated by the highest possible stakes of climate change and global health, were working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment
More about us: :// hach /about-us
Job Description
Main task is to do the Order booking in Oracle, Knowledge of commercial terms of a purchase order, Working on Discount Approval process and taking approval as per DOA, Working with finance for finance validations & Supply chain for allocating ship sets, Work on Shipment Plan, Hold release of orders through oracle, Item allocation with the help of Supply chain team, Sending PI to customers and follow-up for Payments and get it applied with the help of finance, Work on Return/RMAs & customer complaint and follow-up with respective stakeholders for resolving customer issues, Generation of pre orders & FOC orders (Rejected order/ to fulfilled orders)
Reply to queries from customers on Orders related tasks such as: Delivery period, ETA of orders, Description: Contingent workers classified as Indirect Labor
?Indirect Labor refers to any labor that supports the production process, but which is not directly involved in the active conversion of materials into finished products
This includes both indirect labor positions such as Production Supervisors or administrative labor positions in areas such as accounting or marketing, At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve
Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes, If youve ever wondered whats within you, theres no better time to find out, Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings
All resumes or profiles submitted by search firms to any employee at any of the Veralto companies ( :// veralto /our-companies/) , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies
No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral, Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law
We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve
Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes,