Customer Service Representative

Customer Service Representative

Enjoy helping people and solving problems? Join our team at RED ONE!

We are looking for a friendly, customer-focused and proactive Customer Service Representative to join our team in Puchong.

In this role, you will assist walk-in customers with product enquiries, registrations, billing matters and service-related issues while ensuring a smooth and positive customer experience.

ROLE OVERVIEW

• To ensure business operations run smoothly at RED ONE Retail Outlets.
• Responsible for acting as a liaison between customers and companies.
• Assists with orders, billing, account questions, errors, cancellations, and other queries.
• Timeliness of successful implementation of initiatives.

JOB DESCRIPTION

• Attend to walk-in customers professionally and provide accurate information about RED ONE products, services and processes.
• Assist customers with line registration, service requests, billing enquiries and other account-related matters.
• Handle customer complaints and enquiries, ensuring timely resolution in line with company procedures and SLA requirements.
• Follow up with customers on unresolved issues and provide updates through calls or emails where required.
• Maintain accurate records of customer enquiries, complaints and resolutions.
• Keep up to date with company products, promotions, policies and procedures to provide reliable customer support.
• Support daily outlet operations, including proper counter opening, closing and handover procedures.
• Prepare customer satisfaction and complaint reports for the Superior.
• Support branch initiatives and perform other duties as assigned.

JOB REQUIREMENTS

• Minimum SPM / Higher Secondary School / O-Level or equivalent qualification in any field.
• At least 1 year of working experience in Customer Service or a related field.
• Experience working in a telecommunications (Telco) company is an added advantage.
• Good communication and interpersonal skills, with a customer-first mindset.
• Able to listen actively, handle complaints professionally and solve problems effectively.
• Organized, responsible and able to prioritize tasks in a fast-paced environment.
• Proficient in Microsoft Office applications.
• Able to work under pressure and meet assigned targets and deadlines.

PHYSICAL REQUIREMENTS
The candidate must demonstrate the ability to achieve the following:

• Meet individual targets set by management.
• Effectively handle and manage work-related pressure.
• Provide strong leadership, manage, and assign tasks to the team efficiently.
• Ensure the division completes daily tasks and adheres to company SLA requirements.
• Foster and maintain positive working relationships with internal teams and other departments to expedite processes and initiatives.
• Monitor and follow up closely on delayed submissions to minimize discrepancies and ensure timely resolution.

Ready to start your next career move? Apply now with your latest resume. We'd love to hear from you!