Customer Service Representative

Job summary

A Customer Service Representative, or CSR, assists customers with inquiries and issues related to a company’s products and services. Their duties often include answering phone calls, live chat messages, or emails, finding solutions to problems for customers, and maintaining expert knowledge about a company’s offerings.

Min Qualification: OND Experience Level: Internship & Graduate Experience Length: No Experience/Less than 1 year Language Requirement: English Work Type: Full Time Working Hours: 8 to 5 Applicant Location: Nigeria

Job descriptions & requirements

Responsibilities:

• Providing introductory information, such as a product manual explanation, to prospective and new customers
• Handling customer complaints and troubleshooting issues with products or services
• Following up with clients or customers by phone, web chat or email to check that they’re still satisfied with their purchases or services received
• Accessing databases to retrieve account information for customers
• Letting customers know about additional products or services that might benefit them

Requirements:

• Minimum qualification of an OND
• No experience/ less than 1 year of previous experience in a similar role